This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.
Last Updated: April 26, 2020
FREE SHIPPING & HANDLING
We offer free standard shipping within the contiguous US on orders of $30.00 or more.
PROCESSING & SHIPPING TIME
Shipping Method Shipping and Handling Cost* Estimated Delivery Date**
USPS First Class $5.95 Within 3 to 10 business days
*All shipping charges include processing, packaging and transportation.
**Estimated Delivery Date includes processing and carrier transit time.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 3-10 business days to arrive using USPS First Class, depending on the destination being shipped. Sunday deliveries are subject to USPS standard terms. Please be aware that orders could arrive in multiple packages. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
Please note: Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
We currently ship to the 50 united states plus the District of Columbia, Puerto Rico and the Virgin Islands. We can ship to P.O. boxes. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.
RETURN FOR REFUND OR EXCHANGE
Naturium.com offers a 90-day satisfaction guarantee on regularly priced items only. If you are unsatisfied with your regularly priced purchase from naturium.com for any reason within 90 days of your original purchase date, you may return the unused portion of your purchase for a full refund of the purchase price, less original shipping fees.
Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.
We regret that, unless a shipping error was made by Naturium.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.
Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping. You may also request to exchange your product for a new product.
In the case of exchanges, we recommend you place a new order for the replacement product and we will then issue a credit after the returned goods are received and processed. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
To complete your return, we require a receipt or proof of purchase from naturium.com Products purchased from other retailers or other e-commerce sites may not be returned to naturium.com if they are Naturium branded products, and will not be credited back or returned to you.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, email email@example.com. Include order number as well as reason for return. A member of our customer service team will provide you return instructions and shipping label within 1-2 business days of your request.
Package your return item in the manufacturer’s product box and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
TIME TO RETURN
If you process your return within 90 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 90 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of naturium.com.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 48 hours. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
Only regularly priced products may be returned for refund or exchange. All promotional, sale or discontinued items are final sales and cannot be returned. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of naturium.com
If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.
RETURNED MERCHANDISE POLICY
We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.
UPDATES TO POLICY