Shipping & Returns

All sales on the naturium.com website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.

 Last Updated: November 17, 2025

SHIPPING WITHIN THE UNITED STATES

We ship to all 50 states, Washington DC, U.S. P.O. Boxes, U.S. territories and APO/FPO addresses. The below shipping methods are estimated delivery times in business days and will differ based on your shipping address as well as during peak holiday times.

SHIPPING RATES WITHIN THE UNITED STATES

Standard Shipping

- Shipping Cost $7.50 (Free with $40+ orders)
- Order Delivered 1-4 Days*

2-Day Expedited Shipping

- Shipping Cost Calculated at Checkout
- Order Delivered 2 Days*

*Orders outside the Continental US such as Hawaii, Alaska, Territories, APO/FPO will take longer based on address. Same charges apply. Charges include processing, packaging and transportation.

*Business Days; Order must be placed by 1pm EST/CT/PST, Monday-Friday to be processed same day of purchase. Estimated delivery date includes processing and carrier transit time.

*While we strive to meet our ship window, unforeseen circumstances such as high order volume or carrier delays may impact delivery times

ORDER MODIFICATIONS

We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.

Standard Shipping

- Shipping Cost $9.99* (Free with $75+ USD orders)
- Order Delivered 3-8 Days**

*Duties and taxes are included at checkout, no additional fees with apply once the package arrives in your country.

**Estimated Delivery Date includes processing and carrier transit time.

We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.

SHIPPING RESTRICTIONS TO CANADA

We are unable to ship greater than the maximum shipping weights over 6lbs or 2.72KGs. Shipping options will not appear at checkout if you exceed this amount. To repopulate your shipping options, we can recommend splitting your order to meet the threshold. 

RETURNS

For Canada orders we do not provide returns currently. 

For US purchases, Naturium.com offers a 30-day satisfaction guarantee on regularly priced items only. All products in an order made using a coupon code, including those for a free product, are not eligible for return. If you are unsatisfied with your regularly priced purchase from naturium.com for any reason within 30 days of your original purchase date, you may return the bottle with the unused portion of your purchase for a refund of the purchase price less the original shipping fees. 

Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.

We regret that, unless a shipping error was made by naturium.com, we are unable to refund your original shipping costs, if applicable.  We are unable to accept returns COD.

Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping. 

We currently offer exchanges only in the case of damaged or incorrect items. 

For all returns, we require a receipt or proof of purchase from naturium.com. Products purchased from other retailers (including Target) or other e-commerce sites may not be returned to naturium.com if they are Naturium branded products, and will not be credited back, or returned to you. The original retailer must be contacted and their terms and conditions will apply.

To start a return or exchange, visit our returns portal here.

Be prepared to provide your order number as well as the reason for return. In the case of damaged or incorrect items received, we require at least one photo depicting the issue.

Upon submission, a team member will review your return request. You will receive an email once your return has been processed.

Package your return item (bottle, jar, etc) in the product's box (if applicable) using the original packaging (if available).  Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Returns of product boxes without product inside will not be accepted. Please also print and include the packing slip provided. 

If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of naturium.com.

You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction. 

If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.